FAQ
FREQUENTLY ASKED QUESTIONS
Shipping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
Depending on your location, we will ship with one of the following couriers:
FedEx: https://fedex.com
OnTrac: https://www.ontrac.com/
Priority: https://app4.pbtnow.com/PDIlds/secured/trackit.aspx
United Delivery Service (UDS): https://www.uniteddeliveryservice.com/packageTrack.php
Dicom: https://east.dicom.com/
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Standard Shipping: 3-5 business days - $7.99 (Free for orders $50 and above)
Expedited Shipping: 1-2 business days - $12.99 (Place order before 11 AM EST)
Overnight Shipping: 1 business day (Place order before 11 AM EST)
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally at this time.Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
VISA, Mastercard, Discover, and American Express
IS BUYING ON-LINE SAFE?
Our system is certified Level 1 PCI DSS compliant. Rest assured, your information is safe while shopping online through our website.Orders and Returns
HOW DO I PLACE AN ORDER?
To place an order, add items to your cart and access the checkout system. From there follow the directions on the screen to place your order.You can also call us at 844-829-2289 to place an order by phone.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You do not need an account to place an order online. However, if you create an account, you will have access to view order history and easily track your packages.WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Call our support team at 844-829-2289 Monday - Friday 9-5pm PST.HOW CAN I CANCEL OR CHANGE MY ORDER?
To cancel your order, please contact our support team at 844-829-2289 Monday - Friday 9-5pm PST. If the order has not been processed and shipped we can cancel the order immediately. If the order has been shipped, we will need to arrange for the package to come back.If you need to change items on your order, we will cancel the original order and allow you to make another purchase through the website or phone.